WMVO Good Times Great Oldies
MOUNT VERNON, May 5, 2025 – The City of Mount Vernon Utility Billing Office would like to inform all
customers that, due to a software issue, accounts previously enrolled in paperless billing for water,
wastewater and stormwater services have been mistakenly reverted to mailed paper billing.
Please note: This issue does not affect any ACH or automatic billing accounts. If you are enrolled in ACH or
automatic payments, your scheduled payments will continue without interruption.
Customers who were previously receiving electronic bills will now receive a paper bill by mail at the address
we have on file. Unfortunately, we are unable to correct this issue directly through our system.
If you would like to opt back into paperless billing, or need assistance accessing your InvoiceCloud account,
please visit MTVernonOH.gov for easy, step-by-step instructions on how to re-enroll. You may also contact
our Utility Billing Office at 740-393-9504 for further assistance.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding and
patience as we work through this issue.
Again, automatic payments (ACH) have not been affected; only the method of billing notification has
changed for those enrolled in paperless billing.
Thank you for being a valued customer of the City of Mount Vernon Utilities.